M25 Junction 10-11 Closure: 7-10 & 21-24 March 2025

Due to planned works, the M25 will be shut between Junctions 10 (Wisley Interchange) and 11 (Chertsey) from 9pm on Friday 7 March, until 6am on Monday 10 March. Additionally, a similar closure will also be in effect between 9pm on Friday 21 March, until 6am on Monday 24 March. 

 

A diversion will be in place, however, journeys are expected to take much longer than usual.

 

Passengers planning to use this part of the M25 should allow for extra time when travelling to Heathrow during this period. For more information, please visit National Highways’ website.

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Central security queues performance

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As part of the economic regulation of Heathrow, the Civil Aviation Authority (CAA) introduced a service quality rebate scheme on 1 July 2003.

The scheme was reviewed and extended by the CAA during the price control review for Q5 (March 2008) and Q6 (March 2014) to include new measures, increased standards to existing measures and an increase to the amount of revenue at risk.

The aspects of Heathrow's performance measured includes queuing at the departures security area.


The performance reports for our Border Force and Central security queues reports have been consolidated into a comprehensive performance report that encompasses measures, targets, and incentives.
Measures, targets and incentives reports