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Collecting your baggage

Go to baggage reclaim

After you pass through passport control, follow the signs to the baggage reclaim area in Arrivals.

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INFORMATION SCREENS

Find your baggage belt

Check the information screens for your flight number. The screen will show which baggage belt your bags will arrive on.

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Free trolleys available

Free baggage trolleys are available throughout the baggage reclaim hall to help you move your luggage.

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BAGGAGE ENQUIRIES

Need help with your bags?

If your baggage is delayed, damaged or missing, speak to your airline at one of the desks in the baggage reclaim area. Airline staff can help with baggage delivery enquiries or items left on board.

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LOST PROPERTY

Looking for a lost item?

If you have lost something in a Heathrow terminal, our Lost Property service can help you find it.

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