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Assistance colleague

Assistance

Accessibility help and support at Heathrow

Welcome to our assistance and accessibility section. Whatever your disability or impairment, find out how to get the support and help you need to ensure you have the best experience possible at Heathrow.

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BEFORE LEAVING HOME

Request assistance with your airline

Help us to help you by letting your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.

How to request assistance
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Assistance guides - how we help you at the airport

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Transport options

Getting to the airport

Information about accessible transport and parking at Heathrow.

Go to accessible travel
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Facilities and services

Support at Heathrow

Find out about what support and facilities are available at Heathrow.

Get help at the airport
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Sunflower lanyards

Non-visible disabilities

By wearing or carrying a sunflower lanyard, our colleagues will recognise you need additional support.

Get your sunflower lanyard
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Travelling with animals

Assistance dogs

Everything you need to know about travelling with your assistance dog

See our assistance dogs page
Video content - Assistance at Heathrow

Watch it your way

Quick links and helpful tools

Further information